Carly Toward, JD
Sr Director, Law Department Proposition
An attorney with over twelve years of experience at Thomson Reuters working with corporate legal departments, Carly’s focus has been on helping legal departments perform better. In her current role as Proposition Director, Carly leads growth strategies for corporate legal software, is a regular speaker on legal operations and technology trends and has authored several publications on the topic including the annual Thomson Reuters Legal Department Operations (LDO) Index.
Lisa Hart Shepherd
Vice President Research and Advisory Services
Acritas, Part of Thomson Reuters
Lisa founded Acritas, a market analysis, research and advisory services business that was recently acquired by Thomson Reuters. Acritas exclusively serves the research needs of professional services firms. Lisa has worked on projects with many of the world’s largest law firms, devising research programs to help clients achieve service excellence, brand strength, employee engagement and global growth.
Lisa is an innovator, whose invention of the Sharplegal program in 2007 presented a new, original and unique approach to measuring and tracking brands and market trends in the global legal sector.It is now the world’s most comprehensive annual study of the legal market. It delivers over $10 million of data and covers many aspects of the legal business in great depth, including brand, changing buyer behavior, client service, pricing and international needs. Through analyzing the responses given by thousands of top ranking legal buyers, Lisa has a deep understanding of client and market issues. Her clear and insightful explanations of how Acritas data can be applied to enhance more effective client relationships is well valued by the law firms she works with and has earned her a reputation in the legal sector for delivering customized research that is easy for them to apply to sharpen focus, set direction and meet their strategic goals.
Lisa and her team at Acritas work with over 40 of the Global 100 law firms on market intelligence programs.